Returns are offered provided you follow the terms below in order to process an exchange.
Our products class underwear/shapewear garment which means we do not have to accept returns – we accept exchanges as a gesture of good will as we understand the correct size is not always easy to order online.
If you are shipping an item back to us, we advise that you consider using a traceable shipping service. There are numerous options available in South Africa but if you do not have an account with any courier service in SA:
· Speed services (Post office)
· Postnet to postnet
· Aramex(Available at your nearest Pick n Pay)
We do not refund any postage costs for exchanges. You will be liable for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Do not return an item that has clearly been worn e.g. Deodorant marks, hairs, forced stretching ripples, dirt, torn packaging. If you do not qualify for an exchange, we will reject your exchange request. No exchanges on underwear garments (compression pants, butt lifters, butt shapers, high waisted butt lifters, padded butt enhancers, thongs etc.)
FAULTY ITEMS (30 days)
If an item is faulty a replacement will be sent after the product has been received for inspection. Due to these garments being worn everyday and subjected to gym wear, sweating, bending etc. Any faults experienced after 30 days will not be exchanged irrespective of the amount of times the garment has been worn. The exact same item in the exact same size will be returned.